Question 1

Do you provide instant pricing?

Accepted Answer

Production jewelry files need human review. Vectrix quotes after checking file condition, output path, quantity, deadline, and downstream risk.

Question 2

Can I submit an inquiry without uploading files?

Accepted Answer

Yes. File uploads make review faster and more accurate, but rush, repeat, and white-label conversations can begin before files are ready.

Question 3

What file types do you accept?

Accepted Answer

STL, 3DM, OBJ, STEP, STP, ZIP are accepted. STL and 3DM are preferred for jewelry work. ZIP packets are useful when a job includes multiple components or reference images.

Question 4

Do you cast the metal too?

Accepted Answer

No. Vectrix produces castable patterns and prototype prints. Metal casting, stone setting, polishing, and finishing remain with the customer or their casting partner.

Question 5

Do you support white-label work?

Accepted Answer

Yes. Vectrix can operate as a discreet production partner for CAD freelancers, shops, and brands. Confidentiality expectations should be noted during intake.

Question 6

How are rush jobs handled?

Accepted Answer

Rush work is accepted only when the file is ready and capacity can support the deadline. Typical rush timing is 24–48 hours for file-ready jobs, quoted after file review.

Question 7

What printer do you use?

Accepted Answer

Production runs on high-resolution 16K resin printer with a 16K mono LCD, 14 × 19 μm pixel size, and 211.68 × 118.37 × 200 mm build volume.

Question 8

What materials do you stock?

Accepted Answer

Siraya Tech Cast, BlueCast X5, PowerResins Zero. These are castable materials designed for clean burnout in investment casting. Other castable materials are available on request for recurring trade accounts.

Answers for trade buyers before intake.

Ready to get a quote?

Answers for trade buyers before intake.

Ready to get a quote?